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STORE POLICIES

Shipping & Delivery

 

US SHIPPING:​

 

All items are shipped via USPS Priority Mail, which takes approximately 2-3 business days. You will receive your tracking information via email when your item is shipped. If you have misplaced your tracking information or did not receive it, please email info@twentyfour20.com.

 

For pre-orders, you will receive a confirmation of purchase email, and a tracking number on the day of shipment

 

Your order ships free on purchases totaling $250 or more.

 

INTERNATIONAL SHIPPING:

 

International packages will be shipped via USPS Priority Mail with tracking.

 

If you are interested in purchasing an item but you do not live in the US, please email info@twentyfour20.com with the product(s) you are interested in and your home country for a direct invoice.

 

Shipping rates for Europe, South America, Africa, Asia and Australia will range from $55-65 on orders less than $250. For orders above $250, it is a flat rate of $50.

 

All applicable customs fees, taxes and duties are the responsibility of the customer.

 

Customs laws indicate that we must post the value of the package on the shipping label. We are not responsible for items lost in customs. As so, insurance on your package is encouraged. Please indicate in your email if you are interested in adding insurance to your shipping cost. 

 





Payment Policy

 

We accept Visa, Mastercard, Discover, AmEx or via account payments, all done exclusively through PayPal.

 

Payments made to TwentyFour20.com will appear as "2420Designs" on your credit card statement.

Return/Exchange Policy

 

 

Please note that we will not offer refunds for

returns.

 

We will allow an exchange for an in-stock item or store credit within THREE (3) days of receipt of your package. Please note that your store credit will not expire, however, future collections may not be released until the next season.

 

Items must be unworn, unwashed and in their original condition. 

 

We do not refund shipping.

 

We are not responsible for lost returns.





Pre-Order Policy

 

Items purchased via pre-order are charged in full at the time the order is placed and will be shipped on the date specified. Please read all dates carefully.

 

*** THE FOLLOWING TIMETABLE IS IN EFFECT FOR ALL PRE-ORDER ITEMS:

 

ORDERS PLACED BETWEEN NOVEMBER 23 AND DECEMBER 1 WILL SHIP ON OR AROUND DECEMBER 18

 

ORDERS PLACED BETWEEN DECEMBER 1 AND DECEMBER 15 WILL SHIP ON OR AROUND JANUARY 8

 

PLEASE CHECK BACK AT A LATER TIME FOR A TIMETABLE FOR ORDERS PLACED AFTER DECEMBER 15***

 

Once an item is sold out, it will not be restocked unless otherwise stated.

 

 

Privacy

 

This store uses PayPal for payments. PayPal automatically encrypts your confidential information from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, the highest level commercially available. We do not directly access your personal banking or card information. This is handled exclusively through PayPal.

 

This store will not share your contact information with third parties.







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